FAQs

Shipping

How many days does it take to get my order? (Domestic)

Please allow 48 hours for us to prepare your order and 5-7 business days for shipping. 

 

Please note that if you place a custom order it can take 2-4 weeks to prepare your order as each piece is handmade just for you!

How many days does it take to get my order? (International)

Please allow 48 hours for us to prepare your order and 5-7 business days for shipping. 

Please note that if you place a custom order it can take up to 2-4 weeks to prepare your order as each piece is handmade just for you! 

* International shipping can take up to 30 days and our shipping fees do not include any duties or taxes

Do you ship internationally?

Yes, we do ship internationally.      

*Please note that duties and taxes are NOT included in the international shipping cost

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

We ship our items to you via USPS.  If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS is your first line of contact.  

USPS lost my package. Can I get my item replaced?

Yes.  In the event that USPS misplaces or loses your order, we are happy to send a replacement.  

Products 

What materials are your designs made with?

All of our treasures are made from real silver and 14k gold plated